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Terms and conditions of sale

Effective from 21 August 2026.

These terms and conditions govern sales made on www.marevaka.com between MAREVAKA and consumers.

1. Seller’s identity

Audrey RAMAMONJY, sole trader, trading as MAREVAKA
Address:
SIREN : 825 219 520
SIRET : 825 219 520 00046
Niort Trade and Companies Register (RCS): 825 219 520
EU VAT number: FR 31 825219520
Email:
Telephone:

2. Scope and acceptance

These terms apply to orders placed by consumers on the website. Customers can consult them before ordering and must accept them to complete their purchase. The version displayed at the time of the order applies.

3. Products

Each product page sets out the product’s essential characteristics and price, together with dimensions, materials and care instructions where available. As the pieces are handmade from natural raffia, slight variations in shade, stitch, texture or size may occur. These do not constitute a defect where they remain consistent with the product description and intended use.

We take care with our photography, but colours may appear differently depending on your screen.

4. Prices

Prices are shown in euros, inclusive of all taxes. Delivery charges and any other applicable fees are displayed before the order is confirmed. MAREVAKA may change its prices; this does not affect orders already confirmed.

For deliveries outside the European Union, local authorities may charge customs duties, import taxes or customs clearance fees. These are payable by the recipient unless otherwise stated before the order is placed.

5. Placing an order

The customer selects the products, checks the order summary and may correct any errors, reviews the total price and accepts these terms before confirming an order that entails an obligation to pay. The sale is concluded when MAREVAKA sends the order confirmation by email.

MAREVAKA may refuse or cancel an order on legitimate grounds, including suspected fraud, a payment issue, an obvious pricing error or exceptional unavailability. Any payment already received will then be refunded.

6. Payment

Payment is due when the order is placed, using one of the payment methods offered at checkout. Payment details are processed by secure payment providers. MAREVAKA does not retain full payment card details.

7. Availability

Products are offered subject to stock availability. If an item becomes unavailable after an order has been placed, MAREVAKA will inform the customer as soon as possible and refund the unavailable item and the associated charges.

Where an item is available to pre-order or is made to order, the estimated lead time is stated on its product page or before the order is confirmed.

8. Delivery

Orders are usually prepared within 2 to 4 working days. The delivery methods available depend on the destination, the order’s eligibility and the services offered at the time of ordering. The estimated delivery period or date applicable to the order is communicated before confirmation.

  • Mainland France: standard tracked home delivery costs €8.90, including VAT, and is complimentary on orders of €150 or more. Standard home delivery may be provided by Colissimo. Depending on service availability, express home delivery with Chronopost may also be offered. Complimentary delivery applies to the standard service; express delivery remains chargeable. Indicative standard delivery time after dispatch: 2 to 5 working days.
  • Belgium, Luxembourg and the European Union: standard tracked delivery costs €17.90, including VAT, and is complimentary on orders of €200 or more. Depending on the destination and service availability, DHL Express delivery may be offered at the rate shown at checkout. Express delivery is not included in complimentary standard delivery. Indicative standard delivery time after dispatch: 3 to 8 working days.
  • Switzerland, the United Kingdom and Norway: standard tracked delivery costs €24.90, including VAT, and is complimentary on orders of €250 or more. Depending on the destination and service availability, DHL Express delivery may be offered at the rate shown at checkout. Express delivery is not included in complimentary standard delivery. Indicative standard delivery time after dispatch: 5 to 10 working days, excluding any customs processing.
  • French overseas territories: tracked delivery costs €29.90, including VAT, for enabled destinations. The options available depend on the delivery address.
  • Other international destinations served: standard tracked delivery costs €39.90, including VAT. An express option may be offered at checkout depending on the destination. Indicative delivery time after dispatch: 5 to 12 working days, excluding any customs processing.

Carriers and services may change. The delivery methods, charges and any delivery estimates available for the customer’s address are shown in the basket or at checkout and take precedence if a service changes. The delivery estimator in the basket allows customers to enter their country, region and postcode to see the available options before payment.

If delivery is delayed, the customer may ask MAREVAKA to deliver within a reasonable additional period. If delivery does not take place within that period, the customer may terminate the contract under the conditions set out in the French Consumer Code. Where the delivery date is an essential condition, or MAREVAKA refuses to deliver, the contract may be terminated immediately.

9. Transfer of risk

The risk of loss or damage passes to the consumer when they, or a third party they have designated, take physical possession of the goods. If the consumer chooses a carrier that was not offered by MAREVAKA, the risk passes when the goods are handed to that carrier.

10. Right of withdrawal

The consumer has 14 days from receipt of the goods to notify us of their decision to withdraw from the purchase, without giving a reason. For an order delivered in separate instalments, this period begins upon receipt of the final item.

Notice may be given using the contact form, by email or post using the seller’s details available in section 1, or using the form at the end of these terms. Any unequivocal statement is sufficient.

After giving notice, the consumer must return the goods within 14 days. The direct cost of returning the goods is borne by the consumer, except in the event of an error by MAREVAKA, a lack of conformity, or different information provided before the order. The consumer is liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised.

11. Refunds following withdrawal

MAREVAKA will refund all payments received, including the original standard delivery charge, within 14 days of being informed of the decision to withdraw. The refund may be withheld until the goods have been received or proof of dispatch has been provided, whichever occurs first. The refund will be made using the original payment method, unless the consumer expressly agrees otherwise, and without any additional charge.

If the consumer chose a more expensive delivery method than the standard service offered, the additional charge will not be refunded.

12. Statutory warranties

Statutory guarantee of conformity and warranty against hidden defects

The consumer has two years from delivery of the goods to invoke the statutory guarantee of conformity if a lack of conformity becomes apparent. During this period, the consumer is required to establish only the existence of the lack of conformity, not the date on which it arose.

Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service for more than two years, the statutory guarantee applies to that content or service throughout the agreed supply period. During this period, the consumer is required to establish only the existence of the lack of conformity affecting the digital content or service, not the date on which it arose.

The statutory guarantee of conformity requires the trader, where applicable, to provide all updates necessary to keep the goods in conformity.

The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience.

If the goods are repaired under the statutory guarantee of conformity, the original guarantee is extended by six months.

If the consumer requests a repair but the seller requires replacement instead, the statutory guarantee of conformity starts afresh for two years from the date of replacement.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund upon returning the goods, if:

  1. the trader refuses to repair or replace the goods;
  2. the repair or replacement takes more than thirty days;
  3. the repair or replacement causes significant inconvenience to the consumer, including where the consumer ultimately bears the cost of collecting or removing the non-conforming goods, or of installing the repaired or replacement goods;
  4. the lack of conformity persists despite an unsuccessful attempt to remedy it.

The consumer is also entitled to a price reduction or termination of the contract where the defect is sufficiently serious to justify an immediate remedy. In that case, the consumer is not required to request a repair or replacement first.

The consumer is not entitled to terminate the sale where the lack of conformity is minor.

Any period during which the goods are unavailable for use while being repaired or replaced suspends the remaining guarantee period until the repaired or replacement goods are delivered.

These rights arise from Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who acts in bad faith to obstruct the statutory guarantee of conformity may incur a civil fine of up to €300,000 or 10% of their average annual turnover, under Article L. 241-5 of the French Consumer Code.

The consumer also benefits from the statutory warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This entitles the consumer to a price reduction if they keep the goods, or a full refund upon returning them.

To make a warranty claim, please contact MAREVAKA using the contact form or the contact details available in section 1. Statutory guarantees apply independently of any commercial warranty that may be offered.

13. Customer service and complaints

For any question or complaint, please use the contact form or the contact details available in section 1.

14. Consumer mediation

If a prior written complaint remains unresolved, the consumer may refer the matter free of charge to the consumer mediator appointed for MAREVAKA.

MAREVAKA is currently finalising its membership of a recognised mediation scheme. The mediator’s name, postal address and website will be added to this section once membership is finalised.

15. Personal data

The processing of personal data relating to orders, customer service and communications is described in our privacy policy.

16. Intellectual property

The MAREVAKA brand, texts, photographs, designs and other website content are protected. Reproduction or use without prior written permission is prohibited, except where permitted by law.

17. Governing law and disputes

These terms are governed by French law, subject to any more protective mandatory provisions applicable to the consumer in their country of residence. If an amicable settlement cannot be reached, the consumer may bring proceedings before the court with jurisdiction under the applicable legal rules.

Model withdrawal form

Complete and send this form only if you wish to withdraw from your purchase:

To MAREVAKA, Audrey RAMAMONJY, sole trader. The seller’s contact details are available in section 1 of these terms.

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Ordered on:
Received on:
Order number:
Consumer’s name:
Consumer’s address:
Date:
Signature, only if submitted on paper: